St Andrews ranked #1 in the world for student satisfaction in IT support

St Andrews is ranked 1/45 internationally, 1/22 in the UK, 1/8 in our rival groups

Support average—IT Services support

i-graduate (often referred to simply as iGrad) is the global benchmark for student experience, implemented by over 1,400 of the world’s best universities, with feedback from over 1.7 million students.

The i-graduate student survey results for the ‘autumn wave 2013’ were released to the University last week.

It was really encouraging to see the University of St Andrews ranked number one in the world for satisfaction regarding IT support.

“Ranked top globally for IT Support (by globally, we mean those institutions that took part in both the international and home versions of the survey).”
—i-graduate representative

Some numbers:

  • 227,519 students were surveyed worldwide.
  • 178 institutions participate across 13 countries.
  • 21% response rate.
  • Our rival group is defined as Bristol, Durham, Edinburgh, Exeter, Nottingham, Warwick and York.
  • 94% was the overall satisfaction (across all categories) with the University of St Andrews.

This is a tremendous achievement and coupled with the unit being accredited with 3-star service desk certification from the Service Desk Institute (SDI) shows that we must be doing something right. Well done everyone.

Right, back to support calls…

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