Leet service desk calls

Our support calls list shows 13 calls assigned to me, 37 to the whole team. That's so 1337 or leet!

1337

This morning I logged into UniDesk, our IT Service Desk incident management system, and noticed that the calls assigned to me next to the calls assigned to the whole web team read: 1337.

That’s so 1337! (Using leetspeak, an alternative alphabet for the English language, it reads: elite.)

We’ve been making a particular effort to drive down our support calls this week. Here’s how many calls we had at 09:00 each morning this week.

  • Monday: 67
  • Tuesday: 58
  • Wednesday: 55
  • Thursday: 37

We’re doing well. In fact, you could say we’re 1337!

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