This morning I logged into UniDesk, our IT Service Desk incident management system, and noticed that the calls assigned to me next to the calls assigned to the whole web team read: 1337.
That’s so 1337! (Using leetspeak, an alternative alphabet for the English language, it reads: elite.)
We’ve been making a particular effort to drive down our support calls this week. Here’s how many calls we had at 09:00 each morning this week.
- Monday: 67
- Tuesday: 58
- Wednesday: 55
- Thursday: 37
We’re doing well. In fact, you could say we’re 1337!